Refund Policy

Last updated:14/12/2025

Legal Disclaimer

The information contained in this Refund Policy is provided for general guidance and does not constitute legal advice. On Point Business Solutions is not a law firm and does not provide legal representation. Clients should seek independent legal counsel for advice specific to their circumstances. By engaging our services, you acknowledge and agree to the terms outlined in this policy.

1. Overview

On Point Business Solutions aims to deliver high‑quality consulting and professional services. Because our work involves time, expertise, and customised deliverables, refunds are limited and assessed on a case‑by‑case basis.

This policy outlines when refunds may be granted and the conditions that apply.

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

Service not delivered: If we are unable to provide the agreed‑upon service and no work has commenced.
Duplicate payment: If the Client accidentally submits payment more than once.
Service error attributable to us: If a significant error occurs on our part that prevents the service from being completed as agreed.

Refunds will not be issued for:

Change of mind after work has begun
Delays caused by the Client’s lack of communication or incomplete information
Completed services, consultations, or deliverables already provided
Third‑party costs, software fees, or subcontractor expenses already incurred

3. Non‑Refundable Services

The following are strictly non‑refundable:

Strategy sessions, consultations, or meetings already conducted
Custom reports, documents, or deliverables already produced
Retainer fees for periods where services were available
Any service where substantial work has commenced

4. Requesting a Refund

To request a refund, the Client must:

Submit the request in writing to onpointopsinquiries@gmail.com
Provide the invoice number, date of payment, and reason for the request
Include any supporting documentation, if applicable

We will review the request within 2 business and notify the Client of the outcome.

5. Refund Method

Approved refunds will be issued:

Using the original payment method, unless otherwise agreed
Within 5 business days after approval

Processing times may vary depending on the Client’s bank or payment provider.

6. Service Adjustments as an Alternative

In some cases, instead of a refund, we may offer:

A service credit
A revised deliverable
An alternative service of equal value

This will be discussed with the Client during the review process.

7. Disputes

If a disagreement arises regarding a refund decision:

Both parties agree to attempt resolution through communication first
If unresolved, the matter may be escalated through mediation or handled under Irish law

8. Changes to This Policy

We may update this Refund Policy from time to time. The most recent version will always be available upon request or on our website.

9. Contact Information

For questions or refund requests, contact:

On Point Business Solutions
Email: onpointopsinquiries@gmail.com
Phone: +353892249414
Address: The Old Barracks, Killeagh, Co.Cork Ireland